Booking Appointments Online


 Online booking of appointments is only available to patients already registered at The Elms, and are for either standard (15 minute) or long (30 minute) doctor consultations. For more specialised appointments, bookings to see our nurse, or if you are a new patient, please speak with our receptionists by phoning (03) 5367-6662. If you cannot find an available appointment with your usual doctor, please ring the clinic and we will do our best to accommodate you.

In an emergency, please call 000 (triple zero) for an ambulance or attend a hospital emergency department.


Online bookings can be made by clicking the following button:

Book online here


Alternatively, The Elms Family Medical Centre Mobile Application may be used. With this app, patients can use a mobile device to book an appointment with their doctor, check for upcoming appointments, find useful patient information, and receive important notifications. This is available as a free download by clicking on the links below for your Apple or Android device.

 Apple App Store                            Google Play Store


Fees and Billing

Although we are a private clinic, The Elms offers bulk-billing of normal weekday appointments before 6pm to holders of a pension card, a Health Care Card, those receiving a Government unemployment benefit, and children under 16 years of age. A discounted private fee is offered to these patients for appointments at other times, and on Saturdays. Veterans' Affairs Gold Card holders are bulk-billed for all normal appointments.

Information about our clinic fees, billing procedure and bulk-billing policy can be found by clicking here.


Cancelling appointments and Non-Attendance

Appointments made online can be cancelled online. To cancel all other appointments, please speak with our receptionists by phoning (03) 5367-6662. Failure to cancel an appointment not only denies someone else the opportunity to seek medical care, but may also result in a fee being charged for non-attendance. This non-attendance fee will apply even if you are normally bulk-billed. Please note that Medicare does not provide a rebate for this fee