Contact Us
For Appointments
Please contact our receptionists on (03) 5367-6662 or book online here.
Patients with medical emergencies should call 000.
After Hours
After hours treatment is provided at the Urgent Care Centre of the Bacchus Marsh Hospital, located on Clarinda Street.
The Bacchus Marsh Hospital can be contacted on (03) 5367-2000. Additional after hours advice is available through the GP Helpline on 1800-022-222, Nurse-On-Call on 1300-606-024, or the Victorian Virtual Emergency Department at www.vved.org.au.
Auto Med Systems (AMS) Mobile Application
Online bookings may also be made via a mobile application, called AMS Connect.
Scan the following QR codes to download the AMS Connect application relevant to
your mobile device, or click the QR code to open the download link:
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| ▲ For Apple devices | ▲ For Android devices |
Follow us on Facebook
For Business or Administrative Queries
Please contact The Elms on (03) 5367-6662 and ask to speak with our Practice Manager, Ms Tracy Clarke, or our Assistant Practice Manager, Ms Susanne Hodge. Alternatively, contact can be made by fax on (03) 5367-4621, attention "The Practice Manager".
Electronic communication of a strictly non-clinical nature can be via our business e-mail: elmsfmc@theelms.com.au
A Career at The Elms
As the township of Bacchus Marsh grows, there may be opportunities to join us at The Elms. For more information, click here.
Feedback and Complaints
We encourage feedback from our patients as a way to improve our services. If your experience has been positive, we always appreciate a Google review reflecting your thoughts. To leave a Google review, please click here.
However, if your experience was not at the standard expected, choosing to leave a negative review does not help resolve the issue. Instead, patients should discuss concerns with their doctor, or any staff member, or complete a Patient Feedback/Complaint Form which is available from reception. Alternatively, comments may be placed in the Suggestion Box located in the waiting room. You may also ask to speak with our Practice Manager.
If you wish to take your concerns to an external authority, you may contact the:
Health Complaints Commissioner
Level 26, 570 Bourke Street Melbourne 3000
Phone: 1300-582-113
